Refund Policy

• All cruise ticket refunds will be processed within 3 to 4 business days from the cancellation date.
• Refunds will be credited to the original payment method within 3 to 4 business days used during booking.
• If payment was made via credit/debit card, the refund timeline may depend on the bank's processing time.
• Cancellations must be made at least 24 hours before the scheduled departure to be eligible for a refund.
• No refunds will be issued for cancellations made within 24 hours of departure or for no-shows.
• In case of bad weather, operational issues, or unforeseen circumstances, we may reschedule or provide a full refund.
• Partial refunds may be provided in special cases, subject to management approval.
• Convenience fees or transaction charges (if any) may be non-refundable.
• Refund requests must be submitted through our official website or customer support.
• We are not responsible for delays in refunds caused by banking issues or technical failures.
• Refunds for bookings made through third-party agents will be subject to their policies.
• If the cruise is rescheduled by us, customers may choose a new date or request a refund.
• Refunds will not be issued if passengers fail to comply with boarding requirements.
• Tickets purchased during promotional offers may be non-refundable.
• Group bookings and private event reservations may have separate cancellation policies.
• Refunds for cancellations due to personal reasons will follow the standard policy.
• Any refund disputes should be raised within 7 days of cancellation.
• We reserve the right to modify this Refund Policy at any time without prior notice.
• For assistance, please contact our support team through the details provided on our website.